Returns Policy

If you're considering refunds and returns, you have likely ordered from us, or you're considering ordering from us. For that, we owe you a big "thank you!" We strive to have a gaggle of happy and content Kideaux customers and as such we work diligently to deliver a fabulous product and customer service experience.

That being said, stuff happens. Things break, products get damaged in shipping…..you expected a real dragon when you ordered a Dragon Pack. Bottom line, let us work to try to make it right. If you’re not happy with your purchase, simply contact us within 30 days of your purchase and we will give you a replacement or refund. In addition to Kideaux’s 30-day Satisfaction Guarantee, your Kideaux product is covered by a Limited Warranty (see details below).

Kideaux 30-day Satisfaction Guarantee

If you are unsatisfied with your Kideux purchase, please contact us within 30 days of purchase to request a replacement or refund. To qualify for a replacement or refund, we request that the following conditions be met.

A Return Merchandise Authorization (RMA) must be requested (so we can properly track and process your request) within 30 days of your purchase date. To request an RMA, please contact us at sales@kideaux.com or via phone at (303) 284-4088.
Returned products need to be in good physical condition - as in not physically broken or damaged - unless the damage is the result of a manufacturer defect or damage from shipping.
All accessories originally included with your Kideaux product must be included with the return.

If a replacement or refund is being requested due to receipt of a defective product or product damaged in shipping, Kideaux will bear the cost of shipping the returned product as well as the cost of shipping out a replacement product (if replacement is requested in lieu of refund).

Guarantee Terms & Conditions

Shipping and Handling charges are not refundable unless Kideaux determines that the charges requested are legitimate and reasonable. If a Kideaux.com product is returned without prior return authorization, Kideaux retains the right to either refuse delivery of such return item or refuse replacement or refund.

If a refund is issued, you should expect to receive that refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

1-year Limited Warranty

Kideaux warranties all products to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used for personal use only and is not utilized in any business, commercial or rental capacity. This limited warranty does not cover failures due to abuse or accidental, or intentional damage.

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